Returns & withdrawal

Under Romanian Government Emergency Ordinance no. 34/2014 on consumer rights (transposing Directive 2011/83/EU), you may withdraw from the contract within 14 days of taking possession of the goods, without giving any reason. The period is the same for every delivery zone.

How to withdraw

1. Send us a clear statement (for example the form below) at support@globalinktrendy.com within the 14 days.
2. Return the items, unworn and with labels attached, within 14 days of telling us, to: WATERLILY COMPANY IMPEX SRL, Șos. Colentina nr.24, bl.10, sc.A, et.8, ap.58, Sector 2, Bucharest, Romania.
3. We refund all payments received, including the original standard delivery cost, within 14 days of receiving your withdrawal, using the same payment method (PayPal). We may withhold the refund until we receive the goods or proof that you have sent them. Refund questions: billing@globalinktrendy.com.

Return costs

• Romania: the direct cost of returning the goods is paid by the customer (approx. RON 15–25 by courier), except for faulty or wrongly sent items.
• Europe and America (USA and Canada): the international return shipping cost is paid by the customer. Mark the parcel as a commercial return to Romania; customs formalities may apply for non-EU countries.

For destinations outside the European Union (United Kingdom, Switzerland, Norway, Moldova, USA, Canada), the destination country may charge customs duties and import taxes. These are paid by the customer, are not included in the product prices or the shipping cost shown, and are not collected by us. Customs duties or import taxes paid on the original delivery outside the EU are charged by the destination country's authorities and cannot be refunded by us.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Legal guarantee of conformity

Goods that do not conform are covered by the 2-year legal guarantee from delivery (Government Emergency Ordinance no. 140/2021). Write to support@globalinktrendy.com describing the problem, with photos.

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract — model form under Annex 2 to GEO 34/2014)